SHIPPING
All Visp orders include free economy shipping! We currently are only available to US based customers. If expedited shipping is preferred, if available it will appear as an option for an extra fee at check out. All expedited shipping fees are non-refundable.
Once an order is placed, it cannot be canceled. Orders placed before 11am EST Monday-Friday usually ship the same day. Orders placed after 11am EST Monday-Friday, on the weekend, and holidays usually ship the next business day. Orders placed with our free shipping usually take 6-10 business days to arrive. During times of high volume such as sales or holidays it may take longer for us to process or ship your order.
| Service |
Shipping Charge |
Order Placed* |
Order ETA** |
| Free Shipping |
$0 |
Anytime |
6-10 Business Days
AK & HI Residents: 6-15 Business Days
|
| UPS Ground |
$6 |
Anytime |
4-5 Business Days |
| Express |
$15 |
Monday-Friday Before 11am EST |
2 Business Days |
| Express |
$15 |
Monday-Sunday After 11am EST |
3 Business Days |
| Priority |
$40 |
Monday-Friday Before 11am EST
|
1 Business Day |
| Priority |
$40 |
Monday-Sunday After 11am EST
|
2 Business Days
|
*All orders are subject to availability and credit authentication. During times of high volume such as sale and holiday periods, additional processing time may be required.
**Please note that all shipping rates are nonrefundable. Estimated Time of Arrival (ETA) provided for deliveries is based on courier estimates. Occasionally, factors beyond our control related to the courier may impact the actual delivery time. We appreciate your understanding in these instances.
RETURN POLICY (30-Day Money Back Guarantee)
If you’re not happy with your purchase, you may return it within 30 days of the date of delivery for a full refund. Our goal is to make sure all Visp customers are 100% satisfied.
RETURNS
To start a return, please email hello@drinkvisp.com with the subject line RETURN and your order number. Purchases must be made directly from drinkvisp.com If you purchased with another retailer, please contact them directly to coordinate a return. Items sent back to Visp without first requesting a return through the above process will not be accepted. You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
Our return policy lasts 30 days. If 30 days have passed by since your purchase, we can’t offer a refund or exchange.
REFUNDS (IF APPLICABLE)
Once your return is received, we will send you an email to notify you that we have received your returned item and notify you of approval or rejection of your refund.
All parts of the product (including the charger) must be returned for approval for full refund. If your refund has been approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Please contact hello@drinkvisp.com if the refund does not appear within 20 days.
EXCHANGES
If an item is damaged during transport or if you received a faulty unit, please contact us at hello@drinkvisp.com within 30 days of delivery for information about an exchange. Exchanges or refunds for items that arrived damaged cannot be processed without a photo to document the damage. We only replace items within 30 days if they arrive defective or damaged. We do not cover any issues due to normal wear and tear, misuse, or loss/theft of the product.
SHIPPING RETURNS & EXCHANGES
To return your product, email hello@drinkvisp.com with the subject line RETURN and your order number. A team member will contact you with instructions on how to return your product.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
It is highly recommended for you to use trackable shipping service and/or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
We strongly recommend returning the item with it's original packaging or other sufficient packaging to protect the glass bottle and/or purchasing shipping insurance for damage. We can't refund items that have been returned with damage unless it was reported from the customer before they shipped the returned item.
EXCEPTIONS / UNRETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
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